cancellations & refunds

At Style Connect – Style by Rhonda Michelle, each service is curated with care, intention, and your transformation in mind. Because our time together requires preparation, planning, and in some cases, third-party coordination, the following policy ensures fairness and clarity for both client and stylist.

🔒 Booking & Payment Terms

• Full prepayment is required to reserve all styling appointments.
• Packages require a non-refundable $200 deposit at the time of booking.
• Your booking confirms your time slot and begins the preparation process, including mood boarding, vendor coordination (as needed), and stylist availability.
   

We understand that things come up. If you need to reschedule:

• Standard services may be rescheduled once with at least 24 hours’ notice, based on stylist availability.
• Express styling appointments may be rescheduled with at least 12 hours’ notice—one-time courtesy only.
   

Standard Styling Services:

• Cancellations made 24 hours or more before your session: Eligible for a full refund, minus any non-refundable deposits. 
• Cancellations within 24 hours: 50% of the full service cost will be charged. 
• No-shows or same-day cancellations: 100% of the service cost will be charged.
   

Corporate Packages & Premium Sessions:

• All packages require a non-refundable $200 deposit. 
• Cancellations made at least 48 hours prior to the first session are eligible for a refund minus the $200 deposit. 
• Cancellations made within 48 hours of the first session: Eligible for a 50% refund of the remaining balance only. 
• Once services have started: No refunds will be issued.
   

The following services are non-refundable:

• Express Styling Appointments ($200/hr) 
• Style Connect Monthly Styling Subscriptions ($50/month)
• Digital downloads or products (e.g. workbooks, style guides)
• No-shows for any service