cancellations & refunds

Style Connect – Style by Rhonda Michelle At Style Connect – Style by Rhonda Michelle, all services are delivered with intention, preparation, and personalized care. Because our work involves advance planning, reserved time, and in some cases third-party coordination, the following policy ensures clarity, fairness, and respect for both client and stylist. By booking any service, you acknowledge and agree to the terms below.

🔒 Booking & Payment Terms

All services require advance payment to secure your engagement.

Wardrobe Audit & Capsule Strategy

Full payment or a non-refundable booking retainer is required at the time of scheduling.
Remaining balance (if applicable) must be paid prior to the session.

Signature Image Reset

A 50% non-refundable retainer is required to secure your engagement following the discovery call.
The remaining 50% balance is due prior to the commencement of services.
No styling, planning, or scheduling begins until payment requirements are fulfilled.

Bespoke Style Experience

Available by application and approval only.
Requires a 50% non-refundable retainer upon acceptance.
Remaining balance is due before any services, coordination, or in-home sessions begin.
Due to the customized and reserved nature of this experience, all payments are non-refundable.

Style Retainer

Available to existing clients only.
Billed monthly.
Non-refundable once the billing cycle begins.

Command the Room Workshop / Corporate Styling

Full payment is required to confirm registration or booking.
Corporate engagements may require a signed agreement and advance payment based on scope.

🔄 Rescheduling Policy

We understand that life happens. Rescheduling is permitted under the following conditions:

Wardrobe Audit & Signature Image Reset

One reschedule permitted with at least 24 hours’ notice, subject to availability.
Additional reschedule requests may incur a rescheduling fee.

Bespoke Style Experience

Rescheduling terms are defined in the individual client agreement due to the scope and coordination involved.

Command the Room Workshops

Individual workshop tickets are non-transferable unless otherwise stated.
Corporate rescheduling terms are outlined in the service agreement.

❌ Cancellation Policy

Wardrobe Audit & Capsule Strategy

Cancellations made 24 hours or more before the scheduled session:
– Eligible for a refund minus any non-refundable booking retainer.
Cancellations within 24 hours of the session:
– No refund.
Same-day cancellations or no-shows:
– No refund.

Signature Image Reset

All retainers are non-refundable.
Cancellations prior to service commencement forfeit the retainer.
Once services have begun, no refunds will be issued, regardless of completion status.

Bespoke Style Experience

All payments are non-refundable due to the customized, reserved, and collaborative nature of the experience.
Once accepted, cancellations forfeit all payments made.

Style Retainer

Monthly payments are non-refundable once billed.
Clients may cancel future billing cycles with advance notice according to their agreement.

Command the Room Workshop / Corporate Styling

Individual workshop registrations are non-refundable.
Corporate and private bookings follow the cancellation terms outlined in the signed agreement.
Once services or workshops have commenced, no refunds will be issued.

🚫 Non-Refundable Circumstances

The following are strictly non-refundable:

Missed appointments or no-shows
Same-day cancellations
Completed sessions or partially rendered services
Monthly retainer payments once billed
Workshops, corporate services, or group events
Any services requiring reserved time, planning, or coordination